Well as far as I can tell from my experience of dealing with Lenovo, bad would be the word that comes to mind.

When I was traveling in Asia I was hitting the Internet Cafe’s fairly regularly to take care of work among other things, so when I got to Hong Kong I decided I’ll get myself a cheap laptop to save me the hassle of going to so many cafe’s and take advantage of the free wifi in my accommodation. I new before I bought the laptop that lenovo were at the bottom end of the ladder when it comes to quality but I thought it can’t be too bad IBM have a share in them and even give there employees Lenovo laptops.

I bought it in Hong Kong anyway and the sales guy that sold it to me was brilliant, told me that it had international warranty and that if anything happened you could easily get it fixed. Well anyway after traveling for a month I noticed a dead pixel on the screen, not to much of a big deal but it was still in warranty so I would get it fixed when I returned to Ireland. Further on in my travels the wireless card started droping, still doing it now and every now and again the trackpad starts going a bit mental.

So I had 3 problems with my PC and its only 3 months old, not to happy but you get on with it, but the wifi constantly dropping is a complete pain. So I called Lenovo on the number that was on the world wide warranty card. I reached IBM tech support and they tell me that they can’t log my call cause I don’t have a product type. It seems all Lenovo laptops from Asia don’t have this, only Lenovo laptops from EMEA. So I have to call back 3 times in total to get some movement on the issue.

Lenovo don’t have any process in place to deal with laptops from different parts of the world being returned in other parts of the world. So as it stands now there trying to figure out how to deal with me as IBM Europe don’t know what to do.

I can actually confirm my warranty on the Lenovo website, which is the main problem, cause they can’t log my call if my laptop is out of warranty, so there system doesn’t allow it.

Its highly ridiculous that a company as big as Lenovo/IBM can’t seem to provide a simple tech support service. Its making my life difficult and making them look bad.

Ah well, at least I have my trusty Mac to work on, rarely a problem there.

There hasn’t been much movement or noticeable change on our site for a while as you might have picked up on, that is if there is actually anybody keeping an eye on what we are doing here at Weeno. If you are visiting us for the first time just ignore what I just said. 

We have in fact been keeping ourselves busy, even though there is a current recession in Ireland Weeno haven’t been feeling it, our business has been improving. In the next few months there will be many more changes to our site and you will see all the new projects we have been working on.

So keep an eye out for updates on our blog, they will be more regular as time goes by.